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Delivery times & charges
Placing an Order Order Cancellation
Items damaged on receipt Guarantee
Returning items Taking delivery of an incorrect item
On receipt of your delivery, check that the product matches your order. In the unlikely event that you have received an incorrect item, you can return the product to us within five (5) working days. To help us establish why an incorrect item was delivered, please state the reason for returning the product(s) to us, and the difference(s) between the two products. Return the item to:
Pine-apple Van de Berch van Heemstedeweg 21-B 2215 RK Voorhout
If in doubt or if you have any queries, please do not hesitate to contact us.