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delivery of your order

Delivery times & charges


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Items damaged on receipt

Returning items

Returning items

Returning items

This section contains information about returning undamaged items. If you have received a damaged item, please see the Frequently Asked Questions section for our warranty terms and conditions.

Most of the products sold by us can be returned, subject to our terms and conditions. Apart from a few exceptions, products purchased from Pine-apple can be returned within five (5) days of receipt.

Return the product in its original packaging, including all accessories, within five (5) working days of receipt, together with the original invoice/packing note and in the original packaging. On the back of the invoice/packing note, please state the reason for returning the item and return the item to:

Van de Berch van Heemstedeweg 21-B
2215 RK  Voorhout

If in doubt or if you have any queries, please do not hesitate to contact us.

Taking delivery of an incorrect item

Pine-apple BV
Van de Berch van
Heemstedeweg 21-F
2215 RK Voorhout
The Netherlands

Tel:  (0031) 0 252-228-888
Fax: (0031) 0 252-227-060