FAQs

Account

Forgot your Password?
Edit Account Details

delivery of your order

Delivery times & charges

Delivery times & Delivery charges

We strive to deliver your order within 5 working days.

Delivery of several items
If you have ordered several items at the same time, we will endeavour, where possible, to deliver all of your items together. The order item with the longest delivery time determines your parcel's delivery time.

Tracking your order
Our orders are sent by our courier DHL. To obtain the Track & Trace number of your order, please contact us. With this number, you can track delivery of your parcel via the website of DHL,
www.dhl.com/nl-en/home.html . Parcels are generally delivered within 48 hours of despatch.

Delivery charges

the Netherlands
For orders under € 350,- shipping costs are € 10,-. No delivery charge is made for orders over € 300,00 delivered inside the Netherlands.
Belgium / Luxembourg 
Shipping costs to Belgium and Luxembourg are € 15,-
Other countries within the EU
Shipping costs depend on the size and destination of the shipment. Please contact us for more information 



PLACING AN ORDER

Placing an Order
Order Cancellation

GUarantee

Items damaged on receipt
Guarantee

Returning items

Returning items
Taking delivery of an incorrect item

Pine-apple BV
Van de Berch van
Heemstedeweg 21-F
2215 RK Voorhout
The Netherlands



Tel:  (0031) 0 252-228-888
Fax: (0031) 0 252-227-060
info@pine-apple.com